Privacy Policy
At Coles, we are committed to protecting the privacy of our customers, team members, and anyone who interacts with our services. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.
Information We Collect
We may collect personal information that is reasonably necessary for our business functions and activities. The types of personal information we may collect include:
- Name, address, email address, and phone number
- Date of birth and gender
- Payment and transaction details
- Flybuys membership information
- Online browsing behaviour and preferences
- Location data when you use our mobile applications
- Information provided through customer service interactions
- Employment-related information for team members and job applicants
How We Collect Information
We collect personal information through various means, including when you shop in our stores or online, create an account on our website or app, participate in promotions or surveys, contact our customer service team, or apply for employment with us. We may also collect information through cookies and similar technologies when you visit our website.
How We Use Your Information
We use personal information for the following purposes:
- Processing transactions and delivering products and services
- Managing your account and loyalty programme membership
- Providing customer support and responding to enquiries
- Personalising your shopping experience
- Sending marketing communications where you have provided consent
- Improving our products, services, and operations
- Complying with legal obligations
- Preventing fraud and maintaining security
Disclosure of Information
We may share your personal information with third parties in certain circumstances, including with our related companies and business partners, service providers who assist us in operating our business, delivery partners, payment processors, and government authorities where required by law. We take reasonable steps to ensure that third parties handle your information in accordance with this policy.
Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. We use a range of security measures including encryption, access controls, and secure storage systems. When personal information is no longer needed for the purposes for which it was collected, we take reasonable steps to destroy or de-identify it.
Cookies and Tracking Technologies
Our website and applications use cookies and similar technologies to enhance your experience, analyse site traffic, and understand user behaviour. You can manage your cookie preferences through your browser settings, though disabling cookies may affect the functionality of our services.
Your Rights
You have the right to access and request correction of your personal information held by us. You may also opt out of receiving marketing communications at any time. If you wish to make a complaint about how we have handled your personal information, we will endeavour to respond and resolve the matter promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Us
If you have any questions about this Privacy Policy or wish to make a privacy-related request, please contact our Privacy Officer through the contact details available on our website. We are committed to addressing your concerns in a timely and transparent manner.
Get Your Bonus Now!