Responsible Gambling
At Coles, we are committed to promoting responsible gambling practices across all our operations. We believe that gambling should be an enjoyable form of entertainment, not a source of harm. This page outlines our approach to responsible gambling and provides helpful resources for anyone who may need support.
Our Commitment
Coles takes its responsibilities seriously when it comes to gambling-related products and services. We aim to ensure that our customers are informed, protected, and supported in making responsible choices.
Key Principles
- Promoting gambling as a form of entertainment, not a way to make money
- Ensuring compliance with all relevant Australian gambling laws and regulations
- Providing clear and transparent information about gambling products
- Supporting customers who may experience gambling-related harm
- Training our team members to handle gambling-related matters responsibly
- Preventing minors from accessing gambling products
Recognising Problem Gambling
Problem gambling can affect anyone. It is important to recognise the warning signs early so that appropriate help can be sought.
Warning Signs
- Spending more money or time on gambling than you can afford
- Feeling anxious, stressed, or irritable when not gambling
- Chasing losses by continuing to gamble after losing
- Borrowing money or selling possessions to fund gambling
- Neglecting work, family, or personal responsibilities
- Lying to others about gambling habits
- Feeling unable to stop or reduce gambling activity
Tips for Gambling Responsibly
If you choose to gamble, the following tips can help you maintain healthy habits.
Get Your Bonus Now!- Set a budget before you start and stick to it
- Only gamble with money you can afford to lose
- Set a time limit for gambling activities
- Never chase your losses
- Avoid gambling when you are upset, stressed, or under the influence of alcohol
- Take regular breaks
- Balance gambling with other leisure activities
Support and Resources
If you or someone you know is experiencing difficulties with gambling, help is available. Several Australian organisations offer free, confidential support services.
Available Support Services
| Gambling Help Online | 1800 858 858 (available 24 hours a day, 7 days a week) |
| Lifeline Australia | 13 11 14 |
| Beyond Blue | 1300 22 4636 |
These services provide counselling, information, and referrals to help individuals and their families manage gambling-related issues.
Age Restrictions
In Australia, it is illegal for minors under the age of 18 to participate in gambling activities. Coles is committed to ensuring that all age restrictions are strictly enforced across our operations. Our team members are trained to verify age where required and to refuse service to underage individuals.
Our Ongoing Responsibility
We continuously review and improve our responsible gambling practices to align with current regulations and community expectations. Coles remains dedicated to fostering a safe and responsible environment for all our customers.
If you have any questions or concerns regarding our responsible gambling practices, please do not hesitate to contact our customer service team.